Linda R Eda

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Verified Reviewer

Received new phone yesterday charged overnight will not come on

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Defective product and customer support was of no help to correct the problem. I the consumer was advised to cancel my account because the phone they sent was defective. I was advised to purchase a new phone somewhere else.
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Pros:
  • Product was defective on delivery

Preferred solution: A phone that works

User's recommendation: phone was defective never got use of it and company did not stand behind product nor offer appropriate solutions

Travis C Zwv

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Verified Reviewer

My phone is broken

Phone is broke and it won't charge anymore so how can I get a new one as soon as possible? good company great service and good quality
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Pros:
  • Good range
Cons:
  • Great service

Preferred solution: New phone

User's recommendation: Good company

Anonymous
map-marker Platteville, Wisconsin

Smashed phone

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I was hoping that there was a memory card inside phone (view 3) because screen is smashed preventing transfer of data with a cord.Talking with rep. gave me no help or answers.
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User's recommendation: otherwise happy with phone

Rayven M Ndm

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Verified Reviewer

Codes for services were stolen

Blu Products - Codes for services were stolen
could I get a new number and code sent to me so I could activate my phone / tablet. My original ones were taken.
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Loss:
$730

Preferred solution: Full refund

Valerio O

Falla con mi equipo

Compré mi teléfono en la tienda la mejo compra ya pasaron los 14 díasías S.Ml teléfono carga aveces si y aveces
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Loss:
$165

Preferred solution: Full refund

Lewis E Dwf
map-marker Cham, Zug

Can not get a hold of you. Keep getting a recording but no one answers your phone

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Blu Products - Can not get a hold of you. Keep getting a recording but no one answers your phone
Please call me at 817-49*-*** This was a gift from the government for me because of my handicap position.
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Preferred solution: A larger version of the instruction manual since I am 74 years old

User's recommendation: Answer the phone

Sheresa G

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Verified Reviewer

It's not letting me have my Free service

I have my information important information in this blu G40 smartphone (gov) completely shut down on me. I'm Missing out on job applications. Terrible time . I have money in my cash app can't get it. It's horribe..
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Loss:
$23
Cons:
  • Lost of money time everything

Preferred solution: Deliver product or service ordered

Sabrina S Ssb

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

No help

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Need to locate a lost or stolen phone. Cant get any help .///xxxxxhelp bhghfhghhfhchhjkhxffghcghjhcfghbv
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User's recommendation: No. They break too easily. The back falls off. Can’t get anyone to answer for customer service. Don’t have the phone. SonI don’t have the information needed a was never able to set up an account because it kept saying there was a problem and that I had no internet connection, when I had just put money on the account.

Elizabeth B Qwc

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Verified Reviewer
| map-marker Evansville, Indiana

Phone issues

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Updated by user Nov 27, 2023

Waiting to hear from company regarding phone issue.

Original review Nov 27, 2023
Phone keeps shutting off at 55 degrees said my battery is hot this happens quite frequently. Would like to have a replacement phone as this is not of my doing. I've had this phone for some time now it shuts off 3 times a week for 30 minutes. Please help. Would love to keep using your product. Thank you concerned
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Preferred solution: A replacement phone please. No cost to me . This is company issue

Mary W Ies
map-marker Detroit, Michigan

Can't get calls

I need my text calls to be able to go out and come in. For the future of the phone helping me and thank you very much to t
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User's recommendation: To get better sevice

Gay N Fpn
map-marker Houston, Texas

I need to get it activated

Announcement. No one is available to take your call. Goodbye thats what I got. I mean come on now.bbbbb
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James G Muw

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Verified Reviewer

Defective phone external mic. No work caller can't here receiver ff

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Receiver n work person can't hear me sent info to them at Blu says we need entire page of proof of urchase I did all can do with the android phone was disabled by the carrier macsip today n more phone to work it problem with bluptoducts and have installed versn12 like they at Blu hone said I ush icon on to of screen and lose the link for info sent to my device I keep calling and they send me another r try to take picture and link it t there link unsatisfied tried repeadedly times but no good try in towel really love the hone if it working right they can't figure why I Having so much fan issue with device and how to get new one before warren ty period ends 11/18/2023 it's a :Blu 40 don't get one of phone

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Loss:
$60

Preferred solution: Full refund

Travis B Kby

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Verified Reviewer
| map-marker Richmond, Virginia

My tablet was stolen

I really loved my tablet I want it found or shut it down now in a emergency how am i supposed to do good bye bs gotta go
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User's recommendation: Idk

Anonymous
map-marker South Weymouth, Massachusetts

My phone was stolen and I need to get a new one

Was on the. Bus and someone saw my phone and took it. I need a new phone please and I need to have that stolen phone shut off!!!
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Linda R Eda

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Verified Reviewer
| map-marker Browerville, Minnesota

Received new phone yesterday charged overnight will not come on

I received my new phone and the phone is defected. After contacting customer service about the product being defected, I was told to purchase a new phone myself, I was not able to purchase a new phone, so I was advised to cancel my account which I did. Very disappointed with the provider excess communication customer service was not at all helpful to resolve the problem which was no fault of consumer
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