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Updated by user Sep 30, 2018

BLU never contacted me back, nor is their phone working again, but I really don't care, as I purchased a new Huawei Mate 10 SE and enjoy it very much. I wouldn't purchase another BLU Product again, they have the absolute WORST customer service that I've encountered.

If you have ANY doubts, call them and the FIRST thing that they're going to ask you is for your IMEI of the phone. IT'S MY EXPERIENCE THAT BLU PRODUCTS DOESN'T GIVE A RAT'S *** ABOUT YOU OR YOUR DEVICE.

THE BETTER BBB WON'T EVEN GIVE THEM A RATING. YA THINK?

Original review posted by user Aug 27, 2018

More *** from BLU Products:

My month old Vivo 8 had an OTA (over the air) update from BLU, which was originally put out in DECEMBER 2017. THEY KNOW AND HAVE KNOWN ABOUT THE PROBLEM AS EVIDENCED IN THIS EMAIL FROM THEM:

Hello,

Thank you for contacting BLU Products. We are happy to help you!

We sincerely apologize for the inconvenience. We are aware of the issue happening with the latest software update for the Vivo 8. Our software team is hard at work in finding a solution that can rectify this issue. We ask for any information and/or screenshots you can provide that may help us in finding a solution. Also, please back up any and all information on your device. If you should require any assistance, do not hesitate to give us a call. Our BLU team will be more than happy to walk you through the steps. We recommend performing the troubleshooting steps below in hopes it will return your device to prior working order. Your patience is always appreciated and we will advise once a solution is reached

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

So, since December 2017 they've KNOWN as issue exists, yet they're "not doing a *** thing". It's been 9 MONTHS now, and still no fix..........

Reason of review: Damaged or defective.

Monetary Loss: $179.

Preferred solution: Full refund.

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